Buyers' Protection + Satisfaction
Buying stuff online could be challenging, especially when the seller is not located in your country. We want our customers to have a hassle-free shopping experience from buying till the delivery of their order. We are continuously improving our service for our customers from over 180 countries and the following are a few perks you will get when buying our products.
FREE TRACKED SHIPPING WORLDWIDE
We offer free tracked shipping on all orders. The tracking number will be emailed to you as soon as your order is shipped.
FAST DISPATCH
FROM MELBOURNE
Orders are packed and dispatched from Melbourne, Australia within 1–2 business days (Monday–Friday). You'll receive a tracking number by email when your order ships.
INSURED PARCELS
& FREE DAMAGE COVER
We got you covered for any surprise. For your peace of mind, your order is fully insured if anything goes wrong during transit.
GUARANTEED DOORSTEP
ORDER DELIVERY
We offer door-door delivery for all orders including free standard shipping. The parcel will be customs cleared and deliver to your home or business address without any hassle.
CUSTOMS DUTY
/TAX/VAT REFUND
Some countries charge import duties or taxes on arrival. On first orders, we refund duties/taxes up to AUD 100 (or equivalent): email the itemised receipt within 30 days and we'll refund it to your original payment method. Please don't refuse delivery, as refused parcels can't be refunded or reshipped.
SSL SECURED
CREDIT CARD PAYMENTS
All transactions are processed using a secure online payment gateway that encrypts your card details in a secure host environment. Customers' payment details are securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorization using 256-bit SSL transaction encryption.
365-DAY
MONEY-BACK GUARANTEE
Shop with confidence. Your first order of Vitiligo Organics is protected by our 365-Day Money-Back Guarantee; return the bottles, even used, within a year of delivery for a full refund. Lost or damaged parcels are replaced free, and on first orders we refund import duties up to AUD 100. Payments are processed securely by Shopify, PayPal and Afterpay. Questions? support@vitiligoorganics.com.