LEGAL

Terms & Conditions

Please read these terms carefully before using our website or placing an order.

Last updated: April 2026

1. Introduction

These Terms & Conditions govern your use of the Vitiligo Organics website (vitiligoorganics.com) and any purchases made through it. The website is owned and operated by Organic Care Australia Pty Ltd (ABN/ACN as applicable), located in Melbourne, Victoria, Australia.

By accessing this website, browsing its content, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use this website or make a purchase.

These terms apply to all visitors, users, and customers of the website. We reserve the right to update or modify these terms at any time. Changes will be posted on this page with an updated revision date. Continued use of the website following any changes constitutes your acceptance of those changes.

2. Website Use

You may use this website for lawful, personal, non-commercial purposes only. You agree not to:

Use the website in any way that violates applicable laws or regulations
Attempt to gain unauthorised access to any part of the website, its servers, or connected systems
Use automated tools, bots, or scraping technologies to extract content
Reproduce, distribute, or republish website content without prior written permission
Interfere with the proper functioning of the website

We reserve the right to restrict or terminate access to any user who we reasonably believe has violated these terms.

3. Product Information

We make every reasonable effort to ensure that product descriptions, images, ingredients, and information on this website are accurate and up to date. However, we do not warrant that all information is complete, current, or free from error at all times.

Product images are for illustrative purposes. Actual product packaging, labelling, and appearance may vary slightly due to manufacturing updates, photography, or screen display differences.

Vitiligo Organics is listed on the Australian Register of Therapeutic Goods (TGA) as a complementary medicine (Aust L 343675). It is not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary. Always read the label and follow the directions for use. If symptoms persist, consult your healthcare professional.

4. Orders & Payments

By placing an order on our website, you are making an offer to purchase the selected product(s). All orders are subject to acceptance by us. We reserve the right to accept or decline any order at our discretion, including but not limited to cases involving suspected fraud, payment issues, or unusual order activity.

Payment Processing

Payment is collected at the time of order placement through our secure payment system. We accept:

Credit and debit cards (Visa, Mastercard, Amex)
PayPal
Google Pay
Apple Pay
Bank transfer (where available)

All transactions are processed using industry-standard SSL encryption to protect your payment information.

Payment Verification

For some orders, additional verification may be required to confirm that the cardholder has authorised the purchase. This is a standard security measure designed to protect both you and us against unauthorised transactions.

5. Order Processing & Discreet Packaging

Orders are typically processed and dispatched within 1 business day of payment confirmation. Processing times may vary during peak periods.

All orders are shipped in plain, unbranded packaging with no external reference to the product name or nature of the contents. This is standard for all orders and ensures your privacy throughout the delivery process.

Order confirmation and shipping details are sent to the email address provided at checkout. Please ensure your shipping address and contact details are accurate at the time of ordering, as we cannot be held responsible for delivery issues caused by incorrect information.

6. Shipping, Tracking & Delivery

We offer free worldwide shipping on all orders. Delivery partners and shipping methods may vary by destination to ensure the best possible service for your region.

Estimated Delivery Times

Standard international shipping: approximately 19–22 business days (Monday–Friday)
Priority shipping (where available): faster delivery, included with Extended orders or available as an upgrade

Tracking

Once your order is dispatched, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to become active after dispatch.

Customs & Duties

International shipments may be subject to local customs duties, taxes, or clearance charges depending on the destination country. These are determined by local authorities and are generally the responsibility of the recipient. For U.S. orders, we currently cover all applicable tariffs and duties — no additional costs will be charged at delivery.

We attach all necessary regulatory, commercial, and customs documentation to every international shipment to support smooth clearance.

Delivery Attempts

If delivery is attempted and the parcel cannot be delivered, it may be held at a local collection point or returned after a holding period. Please monitor your tracking information and contact your local courier if a delivery attempt is missed.

7. Lost & Damaged Goods

If your parcel has not arrived within a reasonable timeframe beyond the estimated delivery window, or if your tracking shows no update for an extended period, please contact our support team.

For parcels marked as delivered but not received, please first check with household members, neighbours, building reception, or your local delivery office. If the parcel still cannot be located, contact us with your order details.

For items that arrive damaged, please contact our support team within 14 days of delivery with photos of the damage. We will arrange a replacement or resolution as appropriate.

We are not responsible for delays or issues caused by incorrect shipping information, customs processing, or local courier conditions beyond our control.

8. 365-Day Money-Back Guarantee

Vitiligo Organics is backed by a 365-day money-back guarantee.

What this means

You have 365 days from the date of your purchase to request a refund
Used or partially used bottles are still eligible
No restocking fees apply
No hidden deductions
Refunds are issued to your original payment method
Refunds are processed within 5–10 business days after the returned item is received

Important conditions

The 365-day guarantee applies to first orders only. It is designed to give every new customer the opportunity to try the product risk-free.
We recommend using the product consistently for at least 8 weeks before making a final decision, as repigmentation is a gradual process and results take time to develop.
To request a refund, please contact our support team at support@vitiligoorganics.com. Our team will provide return instructions and guide you through the process.

For full details, please see our dedicated Refund Policy page.

9. Medical / Website Disclaimer

The information provided on this website is for general informational and educational purposes only. It is not intended as a substitute for professional medical advice, diagnosis, or treatment.

Vitiligo Organics is a complementary medicine listed on the Australian Register of Therapeutic Goods (Aust L 343675). It is designed to support the skin's natural repigmentation process when used as directed. It is not a cure for vitiligo, and individual results vary.

Always read the label and follow the directions for use. If you have a medical condition, are taking medication, are pregnant or breastfeeding, or have concerns about using any product, consult your healthcare professional before use.

Customer testimonials, reviews, and before/after images displayed on this website represent individual experiences. They are not guarantees of specific outcomes. Results depend on many factors including skin type, area treated, consistency of use, and individual biology.

We do not provide medical advice through our website, support channels, or any other communication. Any guidance provided relates to product usage and routine support only.

10. Warranty Disclaimer

This website, its content, and all products sold through it are provided on an 'as is' and 'as available' basis without warranties of any kind, either express or implied.

To the fullest extent permitted by applicable law, Organic Care Australia Pty Ltd disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that:

The website will be available at all times without interruption or error
The information on the website is complete, accurate, or current at all times
Any specific result or outcome will be achieved through the use of our products
Defects will be corrected in a timely manner

Nothing in these terms excludes or limits any consumer guarantees that cannot be excluded under Australian Consumer Law or any other applicable consumer protection legislation.

11. Limitation of Liability

To the maximum extent permitted by law, Organic Care Australia Pty Ltd, its directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to:

The use or inability to use our website or products
Any purchase or transaction made through the website
Any unauthorised access to or alteration of your data
Any third-party content or links accessed through our website
Any reliance on information provided on the website

Our total aggregate liability for any claim arising from or related to these terms, the website, or any product shall not exceed the total amount you paid for the product(s) in question.

This limitation applies regardless of the legal theory under which the claim is brought, including contract, tort, negligence, strict liability, or otherwise.

12. Typographical Errors

In the event that a product on our website is listed at an incorrect price or with incorrect information due to a typographical error, we reserve the right to refuse or cancel any orders placed for that product. If your order is cancelled due to a pricing error, you will be notified and any payment already received will be refunded in full.

13. Termination

We reserve the right to terminate or suspend access to our website and services, without prior notice or liability, for any reason, including but not limited to a breach of these Terms & Conditions. Upon termination, your right to use the website ceases immediately.

14. Notice

All notices or communications required under these terms may be given by email to the contact address provided. Notices sent by email are deemed received on the date of transmission, provided no delivery failure notification is received by the sender.

15. Indemnification

You agree to indemnify, defend, and hold harmless Organic Care Australia Pty Ltd, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to your use of the website, your violation of these terms, or your infringement of any third-party rights.

16. Third-Party Links

This website may contain links to external websites or services that are not owned or controlled by Organic Care Australia Pty Ltd. We are not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to review the terms and privacy policies of any external sites you visit.

17. Personal Information

We are committed to protecting your personal information. Any personal data you provide through this website — including your name, email address, shipping address, and payment details — is handled in accordance with our Privacy Policy and applicable data protection laws.

We do not sell, rent, or share your personal information with third parties for marketing purposes. For full details on how we collect, use, and protect your data, please see our Privacy Policy.