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Terms of service

Terms & Conditions

This website is operated by Organic Care Australia Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Organic Care Australia Pty Ltd. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS (“Terms of use”, “Terms”) CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms of use, please do not use this site.

Lifetime Money-Back Guarantee

We offer a lifetime money-back guarantee on all products. There is no expiry period to lodge a claim for a refund. However, we encourage our customers to continue using the product till the visible results are achieved. This usually happens anytime between one to six months. You will be eligible for a refund even if you have used/finished all the products. If you’re not completely satisfied with our products for any reason at any time, please return all used/unused bottles to our postal address South Morang LPO BOX 250, 66/415 McDonalds Rd  Mill Park, Victoria 3082, Australia. We will process a full refund to your respective card or bank account in 5-10 working days.

Order Processing & Discreet Packaging

Orders are processed in 1-2 business days (Mon-Fri is 5 business days). You will receive an email once your order is processed and shipped. Order processing time is excluded from the shipping time frame mentioned in the shipping section of the website. Your privacy is important to us. Orders are packed discreetly in plain bubble envelopes. We don’t disclose any personal condition or product name on the shipping label. “Body Lotion” will be written in the contents description section of the shipping label.

Shipping, Tracking & Delivery

We are committed to providing the best shipping experience to the customers. Currently, we are working with 10 shipping companies to offer cost-effective and reliable shipping services to our customers from over 180 countries.

"Standard [FREE] Shipping" is experiencing delays because of COVID19, limited international flights availability and the congested delivery network due to frequent lockdowns in different parts of the world. We are processing and pushing orders out the door every day. If possible, avoid Standard Shipping and choose alternative shipping options if you wish your order to be delivered without any delay.

You will receive an email with a tracking number as soon as the order is shipped. You should expect to receive your order within the time frame mentioned in the shipping section of the website. Please keep tracking your parcel to find out the expected delivery date. Please contact us if the delivery time frame has lapsed.

Your order will be delivered to the doorstep. Sometimes parcels are taken to the nearest post office if nobody is available at the address. If you fail to collect the parcel within the collection window, it will be returned to us. Orders are shipped to the address provided in the shipping address section of the website. The customer is responsible to provide the correct and complete address. $27 reshipping fee will be applicable if your parcel is returned due to an incorrect/incomplete shipping address or failure to collect from the post office. You will have the option to change the shipping address if you decide to reship your returned parcel.

Lost & Damaged Goods

Your parcel is fully covered for lost or damaged goods. If you have received your order with damaged content, please email us some pictures and we will ship the replacement for free. Similarly, if your parcel is lost in transit we will ship a new parcel for free.

Customs Clearance, Duties & Taxes

Every order is subject to customs clearance. We attach all relevant documents (Regulatory & Commercial Invoice) for swift customs clearance. Usually, parcels are cleared within a few days for most countries. We have no control over the clearance delay. Some countries may impose duties/taxes which are payable by the customer but will be refunded once the tax receipt is presented within 30 days of payment. Any delay with customs clearance does not include in the time frame mentioned in the shipping section of the website.

Customs Duty/Taxes/VAT Refund (Offer)

Customs duties/taxes has always been a pain point when you buy things internationally. We want our customers to experience a smooth transition from buying to delivery of their order. We are currently offering a duty/tax/VAT refund If your parcel incurred one. Please email the itemized payment receipt that clearly displays the duty/tax/VAT amount within 30 days and we will process the refund to your respective card or bank account within 10-15 working days. The tax refund is capped to $100 (Australian dollars or equivalent currency) and it’s not valid for repeat orders. Duty/Tax refund does not include any storage fees, GST, or courier/postal handling charges for unclaimed or returned shipments. We reserve the right, exercisable in its sole discretion to discontinue, change or cancel this offer at any time for any reason whatsoever without notice.

Refused & Abandoned Shipment

We request you not to refuse the delivery of your order. Please accept the parcel and return it for a full refund at any time convenient to you. If a customer refuses the package due to a change of mind, customs issues, including refusal to pay customs tax or duties, failure to provide requested documents, or other related issues, we will not be able to provide any refund or reshipment of the refused package that could end up abandoned or destroyed. The refund will only be processed if the parcel is returned to us in its original condition. Shipping charges are non-refundable for refused shipments.

Order Cancellation

You have the right to cancel your order by contacting support@vitiligoorganics.com no later than 12 hours after the order is placed. We will issue a credit to your credit card account if the order is not shipped before 12 hours.

Guarantees & Repeat Orders

Results are typical and may vary between individuals. We offer a lifetime money-back guarantee without any expiry period. Money-back guarantee is not valid for repeat orders.

Complaints & Resolution

Customer satisfaction is our top priority. If you are not satisfied with any of our departments or service, we’d love to hear from you. Please email our customer happiness team at customerhappiness@vitiligoorganics.com and we will resolve any matter for you ASAP.

Late or Missing Refunds (If Applicable)

If you haven’t received a refund, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at accounts@vitiligoorganics.com

Disclaimer

Information found on our web site is not intended as a substitute for medical advice. This information is not intended to be used to diagnose or treat a health problem or disease without consulting with a qualified medical practitioner. Please consult your doctor or dermatologist with any questions or concerns you may have regarding your condition. Information provided on the Vitiligo Organics website is for educational purposes only and is not intended as diagnosis, treatment or prescription of any kind.

No persons associated with Organic Care Australia Pty Ltd will be held liable or responsible for any form of use or misuse of any herb, herbal preparation, or so-called herbal remedy, whether the information was gathered from our web site or not.

It is not the intention of this website or its contents either to promote or criticize any herbal preparation or application, but merely to outline the potential medicinal properties of certain herbs and to alert both health care providers, as well as the public, about the possible risks pertaining to the use of a particular herb, as well as to the potential interactions a herbal preparation may have, if taken concurrently with a certain medication or other herbs.

You expressly understand and agree that Organic Care Australia Pty Ltd shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including intangible losses, resulting from: (i) the use or the inability to use our web site, our services, or any services or products of any third party; or (ii) statements or conduct of any third party. None of the statements on this site are a recommendation as to how to treat any particular disease or health related condition, nor have they been evaluated by the therapeutic goods and administration. Information and advice is based on our own research and experiences.

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. We do not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. We do not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Organic Care Australia Pty Ltd shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the services and products offered on this site, or the performance of the services and products.

Typographical Errors

In the event that our product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. We reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by us without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

We may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to us.

Indemnification

You agree to indemnify, defend, and hold harmless Organic Care Australia Pty Ltd, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys\’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, we may link to sites operated by third parties. However, even if the third party is affiliated with us, we have no control over these linked sites, all of which have separate privacy and data collection practices, independent of Organic Care Australia Pty Ltd. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Organic Care Australia Pty Ltd seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Contact Information

Questions about the Terms of Use should be sent to us at info@vitiligoorganics.com.